Customer service — USA and Canada
1-800-831-5497US · Daily 9am–10pm ET
Subscription changes depend on the seller: purchases through an app store use that store’s billing and cancellation process.

Subscription changes depend on the seller: purchases through an app store use that store’s billing and cancellation process.
An independent reference. Birch Waypoint is not Pimsleur’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
Pimsleur publishes a US and Canada contact number for its language programs. Its own subscription guidance distinguishes purchases made through its website from subscriptions billed by an app store. Check the payment receipt before asking to cancel or change an account.
US · Daily 9am–10pm ET
Subscription changes depend on the seller: purchases through an app store use that store’s billing and cancellation process.
Keep private account information for the company’s secure channel.
Identify whether Pimsleur, Apple or Google billed the purchase.
Keep the receipt date and language-program name ready.
Make subscription changes through the seller responsible for the billing.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction